United CEO blames ‘system failure’ for Dao dragging, expresses condolences for giant rabbit death
United CEO Oscar Munoz said the violent removal of a passenger earlier this month was a “system failure” and that the company was sorry for the death of a giant rabbit that died following a flight this week. , Munoz said that the company would increase its offered compensation for people to give up their seats, improve training for employees and reduce the number of overbookings. United has been facing a public relations nightmare after videos of airport security personnel dragging 69-year-old David Dao off an overbooked flight . Munoz ...
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